by Colin Pearce | Aug 25, 2016 | Success ideas for work and life
I am seeing a physiotherapist. I needed to make another appointment and clarify the health benefits claim form, so I called her ‘Manager, First Impressions’, but in a senior moment, I forgot the physiotherapist’s name. At this location of the practice... 
by Colin Pearce | Apr 21, 2016 | Success ideas for work and life
Phone skills don’t seem to matter when you are chatting to your mother or your friends. This post is in my ‘Sell’ category, but telephone manners and style apply to GPs, lawyers, property managers, churches, political parties, school administrators...