Listen, or stage your own train wreck.

by | Success ideas for work and life

Do you listen – really listen?

Listening is the last thing you want to do; when you know you are right, when you know the other person is wrong; when you know the other person doesn’t have your vast knowledge or deep insight.

Over time you might have learned not to listen at all.

Hence, the old saying: Listening is an unnatural act between consenting adults.

But you have to stop, look and listen.

Listen for the toot toot

I just read Greg Sandoval’s blog post about the great Netflix train wreck in the past year. One time share market hero Reed Hastings, the founder and CEO fell from being invited onto the boards of Microsoft and Facebook to being the subject of ‘Saturday Night Live’ send ups. In two months he train-wrecked his company.

How did not listening mess him up?

    Was he stupid? Far from it?
    Was he dis-honest? Not in the slightest.
    He just didn’t listen.

He understood the techno trends but he didn’t listen to his customers or his employees. (To his credit, he admits it)

You can see this repeated every day.

In Business:

A CEO gets carried away with his own importance because he once invented something or had a good idea 10 years ago – probably by accident – and over time begins to think he or she can feed the 5,000 with two fish and five hunks of flat bread. He gets it into his head that he alone knows, that his staff are lazy, dopey or unsupportive and off he trots on his big new idea without listening. Big spend-up. Big acquisition. Big rescue plan. Small wait for the big train wreck.

Mums and Dads:

Mothers and Fathers get used to being in control of their little kids and when their kids eventually get their own minds, Mum and Dad have never learned to listen. Train wreck!

Kids:

Around about three years of age, their ears fall off and don’t get stuck back on until they’re about 28 often resulting in 25 years of daily train wreckery.

Marriages:

Husbands and wives who have been co-dependent with their partner suddenly grow up or out and because they have never had a voice, the controlling partner has never listened, and there you go – train wreck.

The hard part:

If you listen, you usually find out you are up the creek about something and have to humble yourself, admit you’re wrong, ask for forgiveness, change your spots permanently, and bring your misdeeds and misthinking out into the open. Yikes!

Here’s the daft thing: we see staging a train wreck as the easier way out.

My Kick in the Pants for you: Ask someone you work with or live with something like this, ‘What can I do to be a better person as far as you are concerned?’ A small ding in your side door is better than a complete train wreck any day, isn’t it?

More posts from Colin Pearce

Have you pivoted?

Have you pivoted?

March-April 2020 forced us into a state of shock. We went blank. Some went into despair. In April we were told 1,000 times a day that these times were 'unprecedented'. They were, but I'm seeing and hearing a new word, 'pivot'. A pivot should come naturally The...

read more
Salespeople and consultants talk too much.

Salespeople and consultants talk too much.

Humans are the only living beings on the planet that talk in words and sentences. Marvellous thing that it is, speech underachieves in contrast to its over-use. Joe Jones had a simple (slightly off-pitch) song about it in 1960, named, 'You talk too much' Salespeople...

read more
Ages-old sales complaints

Ages-old sales complaints

Sales is not an easy profession. When I started making TV advertising sales in 1976, I drove across country South Australia and tramped up and down the streets of little towns and the big Iron Triangle cities; Port Pirie, Port Augusta and Whyalla. It wasn't easy....

read more
Is it hard to be in business?

Is it hard to be in business?

Never! I’ve never, ever, ever, met a business owner or sales manager who doesn’t want more sales with strong profit to match, more recognition for having a successful business, a sales system that runs like clockwork, and a whole lot more peace of mind. S-o-o-o-o how...

read more